DoorNet Privacy Policy

ⓘLast updated October 20, 2026

This policy explains, in plain language, what DoorNet collects, who can see it, and the choices you have.

What we collect

• Account details: your username, email address, and an optional display name and phone number. Your password is stored only as a secure one-way hash.
• Your work: tickets, parts lists, quotes, notes, and the photos you add.
• Geotags: the map pins you save for jobs and doors.
• Community posts: jobs and used parts you post, including photos. GPS location and other hidden photo data are stripped from Community photos before they are shared.
• Live location (optional): if you turn location sharing on, your location is shared while the app is open. You can turn it off at any time.
• Security logs: sign-in times, IP addresses, and basic visit information. These are used to keep accounts safe and stop abuse.
• Anonymous traffic counts: we count page views, daily visitors, sign-ups, top pages and which sites linked to us. This uses no cookies and no third-party scripts; visitors are counted with a one-way code that changes every day and cannot be traced back to you. We may also turn on Cloudflare Web Analytics, which is also cookieless.

Who can see your data

• You can see your own data.
• If you join a shop (office) or a map group, that shop's office staff and admin, or the group's members, can see what is shared with them — for example shop tickets, group map pins, and your live location if it is on.
• DoorNet admins manage accounts, give support and moderate Community, but do not view your tickets. Stored data is accessed only when needed to keep the service running, for example to restore a backup.
• Community posts can be seen by other signed-in DoorNet users. Ticket street addresses are never put in Community.

What we do not do

• We do not sell your data, and we do not share it with advertisers.
• DoorNet may earn a commission on qualifying purchases made through store links. Prices are not affected. Store links open the store's own website, which has its own privacy policy.

Combined, de-identified data

DoorNet may use combined, de-identified data from tickets and jobs to improve features such as parts suggestions for everyone, for example counts of which parts are used on which door types, sizes and brands. This data has no names, addresses or contact details and does not identify you or your customers. It is separate from the optional setting below.

Optional: helping improve DoorNet

This is off unless you turn it on, at sign-up or in Account. If you opt in, your job data (for example door types, parts and job details) may be used to improve DoorNet's tools and for research, only after names, contact info and exact addresses are removed. You can opt out at any time in Account; after that, your new job data is no longer included.

Email

We use an email sending provider only to deliver one-time codes (sign-up, password reset, sign-in, and account deletion). We do not send marketing email.

Storage and backups

Your data is stored on DoorNet's server and backed up regularly so it can be restored if something goes wrong. Backups are kept private. Deleted data can remain in older backups for a limited time until those backups are replaced.

Your choices

• Download my data: Account → Your data saves a copy of your tickets and lists to your device at any time.
• Import: bring a saved copy back into DoorNet.
• Live location: turn sharing off at any time.
• Delete my account: Account → Delete my account permanently removes your account, tickets, lists, geotags, Community posts, sign-in sessions, and group memberships. Security logs may be kept for a limited time.

Children

DoorNet is made for garage door professionals and is not meant for children.

Changes

If this policy changes, we will update the date at the top of this page.

Contact

Questions about privacy or your data: [email protected]