Terms of Use

DoorNet User Agreement ⓘLast updated October 20, 2026

This User Agreement (the “Agreement”) is a binding contract between you and DoorNet (“DoorNet,” “we,” “us”). It governs your use of the DoorNet website, web app, documents and related services (the “Service”). By checking the box, creating an account or using the Service, you agree to this Agreement. If you do not agree, do not use the Service.

If you use the Service for a company, you agree on behalf of that company and confirm you have authority to bind it. In that case “you” includes the company.

1. Eligibility and accounts

• You must be at least 18 years old and able to form a binding contract. The Service is intended for door, gate and dock professionals and their office staff and is not directed to children.
• Give accurate information and keep it current, including the email or phone you use for verification codes. One person per account; do not share accounts or passwords.
• Keep your password confidential. You are responsible for all activity under your account. Tell us promptly at [email protected] if you suspect unauthorized use.
• By giving an email address or phone number, you agree to receive one-time codes and service messages there. Message and data rates may apply.
• One-time codes are sent from [email protected]. Never share your code with anyone. DoorNet will never ask you for it by email, text, phone or in Community.
• We may refuse, suspend or reclaim usernames, including names that impersonate others or are misleading.

2. The Service

• DoorNet provides tools for door professionals, including tickets, materials and shopping lists, quotes, customer printouts, maps and geotags, documents, a parts photo catalog with links to outside stores, and a Community board.
• We may add, change, limit or discontinue any feature at any time. Some features may require payment in the future; we will tell you about any charges before they apply.
• DoorNet stores your tickets and lists and keeps regular backups, but we can't guarantee your data will never be lost. The Service is not a records-retention system, and you're responsible for keeping your own copies of anything you need for your business, taxes or customers. Use Download my data regularly and keep that file somewhere safe. If something goes wrong, your copy is the first way to recover, and our backups are the second. You can restore your copy anytime with Import. DoorNet isn't liable for data that's lost when you don't have your own copy.

3. Acceptable use

You agree not to:

• break any law or anyone’s rights, or use the Service for fraud, scams or deceptive pricing;
• post or send content that is unlawful, harassing, hateful, threatening, sexually explicit, defamatory or infringing;
• impersonate anyone or misrepresent your identity, shop, license or affiliation;
• enter another person’s personal information unless you are permitted to, or enter sensitive data such as payment card numbers, bank details, Social Security numbers or health information;
• access accounts, tickets or data that are not yours, or probe, test or bypass security, verification or rate limits;
• upload malware, or interfere with, disrupt or overload the Service;
• use bots, scrapers, crawlers or other automated means to access, copy or download the Service or its content;
• resell, sublicense, rent or commercially redistribute the Service or its content.

4. Your content and the license you give DoorNet

• “Your Content” means anything you submit, including tickets, customer details, notes, measurements, parts lists, quotes, photos, geotags and locations, map items, Community posts and feedback. You keep ownership of Your Content.
• You grant DoorNet a worldwide, non-exclusive, royalty-free, transferable and sublicensable license to host, store, copy, process, transmit, display, adapt, combine, aggregate, anonymize or de-identify, and otherwise use Your Content to provide, maintain, secure and improve the Service and to develop new features, products and services.
• This license continues after you delete content or close your account for aggregated or de-identified data, for copies kept in backups, and where we must keep data by law. Aggregated or de-identified information that does not identify you or your customers belongs to DoorNet and may be used for any lawful purpose.
• You confirm you have all rights and permissions needed to submit Your Content, including any consent or notice your customers require, and that Your Content does not violate this Agreement or the law.
• Content you bring in with Import becomes Your Content under your account and is covered by this Agreement. You confirm you have the right to upload it. Imports go only to your own account; you cannot import into another user's or shop's account.
• If you send us ideas or feedback, we may use them freely without any obligation to you.

5. Data and privacy summary

Our full Privacy Policy is at doornet.app/privacy. It explains what we collect, who can see it, and how to download or delete your data.

Optional data sharing: if you opt in (at sign-up or in Account), your job data with names, contact info and exact addresses removed may be used to improve DoorNet’s tools and for research. It is off by default and you can opt out at any time.

• What we collect: account details (username, display name, email or phone), the content you enter, photos, geotags, Community posts, and technical and usage data such as IP address, device and browser details, sign-in times, pages used and clicks on outside store links.
• Location: tickets and map items store a location only when you add one (for example, Use my location or Save to map). Live location is shared with your office and admins only while sharing is on. You can turn it off anytime on the Map tab or in your device settings. Customer street addresses stay in Ticket and Map and are never shown in Community.
• Photos: we remove location (GPS) and similar embedded metadata from photos before they are stored. A location you add on purpose stays with the ticket or map item.
• How we use data: to run, secure and improve the Service, verify accounts, prevent abuse, provide support, communicate with you, and as described in Section 4.
• Combined, de-identified data: DoorNet may use combined, de-identified data from tickets and jobs, with no names, addresses or contact details, to improve features such as parts suggestions for everyone (for example, which parts are used on which door types, sizes and brands).
• Sharing: we do not sell your personal information. We share data with service providers that help us run the Service (such as hosting and email or text delivery); with your shop, groups and admins as described in Section 6; with other users when you post in Community or share to a group; when required by law or to protect rights and safety; and as part of a merger, acquisition or sale of assets.
• Security and retention: we use reasonable safeguards, but no system is perfectly secure. We keep data while your account is active and as long as needed for the purposes above, then delete or de-identify it.
• Your choices: you can update your details, turn off live location and remove your posts. To ask for access, correction or deletion of your personal information, contact [email protected].

Access codes (optional): Check-In does not store gate, door or lockbox codes unless you turn this on for a site. If you choose to save a code, you do so at your own risk. DoorNet stores it encrypted and keeps it out of exports, PDFs and shop sharing, and you can delete it at any time, but DoorNet is not responsible for any loss, misuse or unauthorized access related to codes you save.

6. Shops, groups and admin visibility

• If you join or are added to a shop or organization, its office users and admins can see, export and manage the tickets and related information you create, including customer details, photos and geotags, and can see your live location while sharing is on. They may also disable your access. Records you create for a shop may stay with that shop after you leave.
• Tickets you created before joining a shop stay private to you unless you choose to share them with that shop. Tickets you create after joining go to the shop.
• Map groups are opt-in. Members of a group can see the geotags and items shared to that group.
• DoorNet admins do not view your tickets or job records. They may access account details to provide support, investigate problems, moderate Community and enforce this Agreement, and may access stored data only when needed to keep the Service running, for example to restore a backup.
• A Verified shop badge only means we took basic steps to confirm a shop. It is not an endorsement or a guarantee of any shop’s licensing, insurance, workmanship or conduct.

7. Community rules, moderation and removal

• Community is for professional job posts and used door, gate, dock and operator parts. Keep posts accurate, lawful and respectful. No spam, scams, harassment or explicit content.
• Posts show your signed-in name. List a city or area only, never a customer’s street address, and use real contact information.
• DoorNet is not a party to jobs, sales or deals between users. We do not vet users, posts, parts or payments and do not guarantee quality, condition, safety, licensing or payment. Use your own judgment; you deal with other users at your own risk.
• You can report posts and block users. We may review, hide, edit or remove any content, and limit, suspend or ban Community posting or accounts at our discretion, with or without notice. We are not required to monitor content.

8. Third-party stores and links

• Buy buttons and product links open websites run by third parties, such as Amazon, Zoro, Grainger, The Home Depot, Lowe’s, eBay, Overhead Door Parts and Overhead Door Parts Online. Those businesses are not affiliated with or endorsed by DoorNet unless stated, and their names and trademarks belong to their owners.
• DoorNet may earn a commission on qualifying purchases made through store links. Prices are not affected.
• We do not control and are not responsible for third-party sites, products, prices, availability, descriptions, fitment, orders, shipping, returns or warranties. Prices and stock may be out of date. Purchases are between you and the seller, under the seller’s terms and privacy policy.
• When you open a store link, we record the store, item, time and account to operate and improve the Service.

9. Parts info, measurements and quotes: no warranty; safety

• Part suggestions, matches, cross-references, photos, catalog details, measurements, spring, cable and drum information, calculations, lists and quotes in the Service are general reference only. They may be incomplete, outdated or wrong, and they are not engineering or professional advice.
• Always verify part numbers, sizes, ratings, fit and compatibility against the actual door, the existing parts and the manufacturer’s documentation before you quote, order or install.
• Door springs, cables, drums, bottom brackets and operators are under high tension or force and can cause serious injury, death or property damage. Work on them only if you are trained and qualified, use proper tools and protective equipment, follow the manufacturer’s instructions and applicable codes and safety standards, and use your own professional judgment.
• You are solely responsible for your work, quotes, prices, customer documents and warranties, and for complying with licensing, permit and consumer-protection laws.

10. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, OR THAT DATA WILL NOT BE LOST.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, DOORNET AND ITS OWNERS, AFFILIATES, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES; FOR LOST PROFITS, REVENUE, DATA OR GOODWILL; OR FOR PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM WORK PERFORMED OR PARTS ORDERED OR INSTALLED BASED ON THE SERVICE, IN EACH CASE ARISING FROM OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS IS LIMITED TO THE GREATER OF US $100 OR THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THESE LIMITS, SO THEY MAY NOT FULLY APPLY TO YOU.

12. Indemnity

You will defend, indemnify and hold harmless DoorNet and its owners, affiliates, employees and agents from any claims, losses, damages, liabilities, costs and expenses (including reasonable attorneys’ fees) arising from Your Content, your work or services for customers, your use of the Service, your dealings with other users or third-party sellers, or your violation of this Agreement, any law or anyone’s rights.

13. Intellectual property

• DoorNet and its licensors own the Service and everything in it other than Your Content, including the software and code, design, look and feel, text, graphics, logos, the DoorNet name, documents and manuals, and the parts catalog, photo packs and store indexes as selected, organized and compiled. These are protected by copyright, trademark, database and other laws.
• We grant you a limited, personal, revocable, non-exclusive, non-transferable license to use the Service for your own work as a door professional, subject to this Agreement.
• You may not copy, scrape, crawl, harvest, mirror, frame or bulk export the catalog, indexes, photos, documents or other content; reverse engineer, decompile or disassemble the Service or try to discover its source code, methods or data; remove proprietary notices; or use the Service or its content to build or improve a competing product, service or database.
• Third-party product names, photos and trademarks belong to their owners and are used for identification only. To report content you believe infringes your rights, contact [email protected].

14. Termination

• You may stop using the Service at any time and may ask us to close your account by contacting [email protected].
• We may suspend or end your access, remove content or close accounts at any time if we believe you violated this Agreement or created risk or legal exposure for us or others, or if we discontinue the Service.
• When your account ends, your right to use the Service ends. We may delete your content after closure, except as described in Sections 4 and 5. Sections that by their nature should survive, including Sections 4, 5 and 9 through 19, survive termination.

15. Changes to this Agreement

We may update this Agreement from time to time. We will post the updated version with a new “Last updated” date and, for material changes, give notice in the app or by email or text. Changes apply from the date posted unless we say otherwise. Continuing to use the Service after changes take effect means you accept them, and we may ask you to accept the new terms before you continue.

16. Governing law and disputes

This Agreement is governed by the laws of the State of Colorado, USA, without regard to conflict-of-law rules. Before filing a claim, you agree to contact us at [email protected] and try to resolve the dispute informally for at least 30 days. Any lawsuit must be brought only in the state or federal courts located in Colorado, and you and DoorNet consent to their jurisdiction and venue. To the extent permitted by law, claims must be brought individually and not as a plaintiff or class member in any class or representative action.

17. Donations

• Donations to DoorNet are voluntary and non-refundable.
• A donation does not grant any feature, support level, priority, ownership or other right in the Service.
• PayPal processes donations under its own terms and privacy policy. DoorNet never receives or stores your card or bank details.
• DoorNet is not a charity or nonprofit, and donations are not tax-deductible.

18. Contact

Questions about this Agreement or the Service, or to request support, email DoorNet Support at [email protected]. We will never ask for your password or one-time code.

19. Severability and general terms

If any part of this Agreement is found invalid or unenforceable, that part will be enforced to the maximum extent permitted and the rest of this Agreement stays in full effect. Our failure to enforce any provision is not a waiver. This Agreement is the entire agreement between you and DoorNet about the Service. You may not assign it without our consent; we may assign it as part of a merger, acquisition or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. If this Agreement is translated, the English version controls.

Privacy summary

A plain-language summary of how DoorNet handles your information. Section 5 of the Terms of Use above has the full details.

• What we collect: your account details (username, display name, email, and phone if you add one), what you enter (tickets, lists, map items, Community posts and photos), and basic technical data such as IP address, browser and device, sign-in times and pages used.
• Location: tickets and map items keep a location only when you add one. Live location is shared only with your own shop's office and admins, and only while sharing is on. You can turn it off anytime on the Map tab or in your device settings.
• Photos: we strip GPS location and similar hidden metadata from photos before we store them.
• Store links: when you open a store link, we record the store, item, time and your account. DoorNet may earn a commission on qualifying purchases made through store links. Prices are not affected.
• Who can see your data: you; your shop's office and admins if you join a shop (tickets from before you joined stay private unless you choose to share them); members of map groups you join and other users for anything you post in Community. DoorNet admins do not view your tickets; stored data is accessed only when needed to keep the Service running, for example to restore a backup.
• Combined, de-identified data: DoorNet may use combined, de-identified data from tickets and jobs, with no names, addresses or contact details, to improve features such as parts suggestions for everyone (for example, which parts are used on which door types, sizes and brands).
• Downloads and exports only include your own tickets and lists (or your shop's, for office users) and never include map locations.
• Backups: we keep regular backups, but please keep your own copy with Download my data. You can restore it anytime with Import, and imports only go to your own account.
• Donations: PayPal processes donations under its own terms. DoorNet never receives or stores your card or bank details.
• We do not sell your personal information. Service providers that help us run DoorNet (such as hosting and email delivery) handle data only for that purpose.
• Your choices: update your details, change your password, turn off live location and delete your posts. To ask for a copy, correction or deletion of your information, contact [email protected].